Equinox sports club washingotn dc11/7/2023 I'd love to know if they actually even answer the emails they get when they respond to these complaints "sorry to hear about your experience! contact us as at. Per the customer agreement you get 15 days to cancel and get a refund- tried emailing the manager for my refund, tried calling the concierge and nothing yet. Currently a Tier X Coach at Equinox Sports Club DC, where I have been since 2019. Nothing is elite about their customer service. Equinox Sports Club Washington, D.C 151 reviews Claimed Gyms, Sports Clubs, Day SpasEdit Open5:30 AM - 10:00 PM Hours updated 1 month ago See hours See 37 photos Loading interface. 4+ years of Personal Training experience after 4 years of Division II college basketball at Clarion University. If this was a planet fitness I wouldn't complain, but this is a $200+/month club that markets itself as elite. Was also told they hard certain equipment for rent when they didn't. Gave them my guests info- they never put it in the system and turned them away at the door without even trying to investigate the problem/track down the person who gave my guest the ok. I was a member for all of a week and tried to quit because I was told when signing up a guest of mine could come if I gave them that guests info. The club itself is fine, but don't try to bring a guest and don't try to cancel the membership because it's impossible and no one responds. Catalog About us Promotions Delivery Payment. Detailed prices, delivery rules and order descriptions. Soul cycle bike - power meter out of battery and not registering for 4+ weeksįront door entrance - ADA access was broken for 6+ monthsĪs all the other reviews said, horrible customer service. Equinox Sports Club Washington, D.C in the Sports category, address 1170 22nd St NW,Washington, DC 20037, phone +12029746600. Jefferson St., Rockville, MD 20852 Kaiser. Multiple spin bikes broken in spin class roomħ of 13 treadmills out of order on 2nd floor for 4+ monthsĢ of 11 stair masters out of order on 2nd floorĢ of 7 ellipticals are out of order for 6+ monthsĤ3 of 44 cardio equipment TVs have minimal to no cable service resulting in fuzziness or no visibility of television channel for 6+ monthsĭry cleaning amenity unavailable for 6+ monthsĬhilled water cooler on 1st floor out of order If youre a member in Washington, please click here to see your fitness deals. In addition to dirty, old, locker rooms.ġ of 3 bathroom sinks out of order for 3+ weeksģ showers with low to no water pressure for 6+ months Managers Joe Vito and Jacqueline Groarke are unresponsive, unprofessional, and incapable of doing the basic roles as managers. Waste of my time, energy, and frankly beyond disappointing. Now my bank is saying they are claiming it never was canceled. Management refused to not cancel my membership and is making me pay for another month even though they are not keeping up their end of the agreement and is impossible to get in touch with. (2nd injury.1st injury was on a treadmill). I hurt my knee on a faulty bike that fell a part during a cycle class.after I tried 4 other bikes that were broken. Home to national monuments and international cultural experiences, Washington, D.C. For $250 a month you expect SAFE working equipment.
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